Frequently Asked Questions

Avanti is a phone app of short animated story lessons about business and life. In each lesson you watch a story, make the decision a character faced, see how it turned out and learn one named idea. Your choices build a personal decision profile.

1. You tap a lesson and the story starts.
2. The story stops at a decision. You pick one of three options.
3. You see what you chose, how it turned out and what that tells you.
4. Some lessons also ask for your view on a question. These have no follow-up. The story simply carries on.
5. Near the end you turn over a card to reveal the idea behind the story, with its name and a plain explanation.
6. You see which parts of your decision profile moved, and collect the gems for them.

You can pause a story by tapping the picture. You can switch captions and sound on or off with the two buttons at the top.

Avanti is for the general public and is suitable for families. It is not made for young children. You must be at least 13 years old to use it. If you are under 18, you need the permission of a parent or guardian.

1. Open the app and type your email address.
2. Tap "Continue with email". We email you a six-digit code.
3. Type the code into the app.

The code works once and lasts 15 minutes. If you have a subscription, use the email address you bought it with.

Because you do not need one. The code proves that you can read your email, and that is enough to sign you in. There is no password to remember, reuse or have stolen. It does mean that anyone who can read your email could sign in as you, so keep your email account secure and never share a code.

• Check that you typed your email address correctly. Tap "Use a different email" to go back and fix it.
• Look in your spam or junk folder. The email comes from an address ending @auth.tryavanti.io.
• Wait a minute or two, then ask for a new code. Only the newest code works.
• After five wrong tries a code stops working. Ask for a new one.
• If you ask for five codes within 15 minutes, we stop sending for a short while. Wait 15 minutes and try again.

If it still does not arrive, email support@tryavanti.io.

Some lessons are free to everyone who signs in. The rest open with a membership.

If a lesson says "Members only", it needs a membership. If it says "Not yet", it is a later episode in a series. Finish the episode before it and it will open. Series are played in order, with or without a membership.

Avanti subscriptions are sold on the Avanti website, not through Apple or Google, so the app has no shop. You sign in to the app with the email address on your subscription.

Cancel on the account page of the Avanti website. You can get there from the app: open Settings, then Manage subscription, then tap "Cancel or change your subscription". You can also cancel by writing to support@tryavanti.io from the email address on your account.

Cancelling stops the next renewal. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep your access until the end of the period you have already paid for.

Removing the app does not cancel a subscription. Deleting your account does cancel a subscription that renews, but it also ends your access straight away. See question 15.

If you paid with a single payment that does not renew, there is nothing to cancel.

Your first purchase comes with a 30-day money-back guarantee. Email support@tryavanti.io from the address on your account within 30 days of paying, and we will refund that payment in full.

The guarantee covers your first purchase, not renewals. Our Subscription and Refund Policy has the detail.

Your decision profile shows how you tend to decide. It is made of traits. Each trait is a line with a name at each end, for example Risk Appetite, which runs from cautious to bold.

Each option you pick in a lesson moves one or more traits a little way towards one end. When you finish a lesson, the app shows which traits moved and gives you the gem for each one. A trait appears on your profile once a lesson has moved it.

Tap a trait on your profile to read what your side of the line says about you and to see which lessons shaped it.

There are no right or wrong answers, and the profile is not a test. Only the first time you finish a lesson counts. You can replay a lesson as often as you like, but a replay does not change your profile.

Yes. Sign in on the other phone with the same email address. Your progress and your profile are kept on your account, so they follow you. A daily reminder is set on each phone separately. Your account is for you alone, so please do not share it.

You can ask for one reminder a day at an hour you choose, from 5 AM to 11 PM. Your phone asks for permission the first time you switch it on.

The reminder is set on your phone itself. Our servers do not send it. To change the hour or switch it off, open Settings, then Notifications. Signing out switches the reminder off on that phone. If you change phones, switch it on again on the new one.

If the switch will not stay on, notifications are turned off for Avanti in your phone's own settings. Tap "Open device settings" on the Notifications screen to turn them on.

No. The app has no adverts, and it contains no advertising tools, no analytics tools and no crash-reporting tools. We keep a record of the lessons you play and the choices you make, because that is how your profile is built. Our Privacy Policy explains everything we collect and why.

1. Open the Profile tab and tap Settings.
2. Tap Delete account.
3. Type your email address to confirm.
4. Tap "Delete my account".

This is permanent and happens straight away. It removes your profile, your gems and the record of every lesson you have played.

If you have a subscription that renews, deleting your account also cancels it, so you are not charged again. Your access ends straight away, including for a period you have already paid for. If you want to keep your access to the end of that period, cancel the subscription instead and leave your account in place.

If you cannot use the app, email support@tryavanti.io from the address on your account and we will delete it for you.

Avanti works on iPhones with iOS 15.1 or later and on Android phones with Android 7.0 or later. It is not designed for tablets.

You need an internet connection. Lessons are streamed and cannot be saved for viewing offline. The app is in English.

Avanti is a programme of Night School by John Obidi. John Obidi is the founder of Night School. The app is published by Blue Fountain Interactive Ltd, a company registered in England and Wales, company number 17372662.

Email support@tryavanti.io. Our Support page lists what to include so that we can help quickly.

You can also send a comment from inside the app: open Settings, then Send feedback. A person reads these messages, but the form is not a support desk and you may not get a reply. If you need an answer, use email.