Support

Last updated: 6 October 2026

1. How to reach us

Email support@tryavanti.io.

If you have an Avanti account, please write from the email address on that account. It lets us find your account and confirm that the request comes from you.

Support is by email, in English.

2. When you can expect a reply

We aim to reply within 2 working days.

3. Before you write

Our Frequently Asked Questions page answers the questions we hear most often. These are the quickest fixes:

• No sign-in code. Check the spelling of your email address, look in your spam or junk folder, then ask for a new code. A code lasts 15 minutes and only the newest one works.
• A lesson is locked. "Members only" means the lesson needs a membership. "Not yet" means you need to finish the episode before it.
• The reminder will not switch on. Notifications are turned off for Avanti in your phone's settings. Open Settings in the app, then Notifications, then "Open device settings".
• You subscribed but lessons are still locked. Check that you signed in to the app with the same email address you used when you paid.

4. What to include in your message

The more of this you can tell us, the faster we can help:

• the email address on your Avanti account;
• what happened, and what you expected to happen;
• what you were doing just before the problem, step by step;
• the make and model of your phone and the version of its system software;
• the app version. It is shown at the bottom of the Settings screen. If there is a short code beneath it, send that too;
• a screenshot or screen recording, if you can.

For a question about a payment, also include:

• the date and the amount of the charge;
• the plan you bought (1 month, 3 months or 1 year);
• the country you bought from;
• the email address you used at checkout, if it is different from the one on your account.

5. What not to send

• Never send your full card number or the security code on your card.
• Never send a six-digit sign-in code. We will never ask you for one.

6. Feedback from inside the app

To tell us about a problem, share a thought or suggest a feature, open Settings in the app and tap Send feedback. A person reads these messages. The form is not a support desk, and you may not get a reply. If you need an answer, email us.

7. Subscriptions, cancelling and refunds

• To cancel, use the account page of the Avanti website, or email us from the address on your account. In the app you can reach the account page from Settings, then Manage subscription. After you cancel, you keep your access until the end of the period you have already paid for.
• For a refund under the 30-day money-back guarantee, email us from the address on your account within 30 days of your first payment.
• Avanti subscriptions are not bought through Apple or Google, so Apple and Google cannot cancel or refund them.

Our Subscription and Refund Policy has the full detail.

8. Deleting your account and your data

You can delete your account yourself in the app:

1. Open the Profile tab and tap Settings.
2. Tap Delete account.
3. Type your email address to confirm.
4. Tap "Delete my account".

If you cannot use the app, email support@tryavanti.io from the address on your account with the subject "Delete my account". We will delete your account and the data linked to it within one month, and tell you when it is done.

Deleting an account removes your profile details, the record of the lessons you have played and the choices you made, your decision profile and gems, your ratings, your reminder record and your subscription record. Feedback you sent through the app is kept, but it is no longer linked to you. Payment records that the law requires us to keep are also kept. Our Privacy Policy explains this in full.

Deleting your account also cancels a subscription that renews, so you are not charged again. Your access ends straight away, including for a period you have already paid for. If you want to keep your access to the end of that period, cancel the subscription instead and leave your account in place.

9. Privacy requests

To ask for a copy of your data, to have it corrected, or to use any other right described in our Privacy Policy, email support@tryavanti.io from the address on your account. We reply within one month.

10. Who we are

Avanti is published by Blue Fountain Interactive Ltd, a company registered in England and Wales, company number 17372662.

Registered office: 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom.

Avanti is a programme of Night School by John Obidi.