Subscription and Refund Policy

Last updated: 6 October 2026

This policy explains how an Avanti subscription works: what it costs, how it renews, how to cancel and when you can have your money back. It is part of our Terms of Service.

"We", "us" and "our" mean Blue Fountain Interactive Ltd, company number 17372662, registered in England and Wales.

1. The main points

• A subscription paid by card or wallet through Stripe renews automatically at the full price at the end of each period until you cancel it.
• The first period is charged at a lower price. Every period after that is charged at the full price.
• You can cancel at any time on the account page of the Avanti website, or by email. Cancel at least 24 hours before your renewal date to avoid the next charge.
• After you cancel, you keep your access until the end of the period you have already paid for.
• A single payment, for example through Paystack, buys one period and does not renew. There is nothing to cancel.
• Your first purchase comes with a 30-day money-back guarantee.
• Subscriptions are sold on the Avanti website only. Nothing is sold inside the app.

2. Where subscriptions are sold

2.1 You buy a subscription on the Avanti website. You then sign in to the app with the same email address, using a six-digit code that we email to you.

2.2 Subscriptions are not sold through Apple or Google. Apple and Google cannot cancel or refund an Avanti subscription.

2.3 Payments are handled by two payment companies:

• Stripe handles payments by card and wallet. A plan bought through Stripe is a subscription that renews.
• Paystack handles payments in naira and some other African currencies. A plan bought through Paystack is a single payment. It buys the whole period and does not renew by itself.

2.4 Your card details go to the payment company. They never reach our servers.

3. Plans and prices

3.1 These are the plans and prices for the general public, in United States dollars:

The first-period prices are the ones in force on the date at the top of this policy.

3.2 The checkout page shows the first-period price and the full price before you pay. The prices on the checkout page at the time you buy are the ones that apply to you.

3.3 Prices include any tax we are required to collect.

4. The discounted first period

4.1 The lower price applies once, to the first period of your first subscription.

4.2 When the first period ends, the subscription renews at the full price for the plan you chose, and continues at that price.

4.3 The discount is given once per person. It cannot be used again on a later subscription or on a change of plan.

5. Automatic renewal

5.1 A subscription that renews does so automatically at the end of each period, for a period of the same length, until you cancel.

5.2 At each renewal the payment company charges the full price to the payment method you used.

5.3 You can see your renewal date in the app: open Settings, then Manage subscription.

5.4 We may email you a reminder before a renewal, but we do not promise to send one.

5.5 If a renewal payment fails, the payment company tries again over the following days. If it still fails, your subscription ends and your access to paid lessons ends with it.

5.6 A single payment, for example through Paystack, does not renew. It buys one period. When that period ends, your access to paid lessons ends. To continue, buy again.

6. How to cancel

6.1 Cancel on the account page of the Avanti website.

6.2 You can reach that page from the app: open Settings, then Manage subscription, then tap "Cancel or change your subscription".

6.3 You can also cancel by email. Write to support@tryavanti.io from the email address on your account and ask us to cancel. Your request counts from the time we receive your email.

6.4 To avoid being charged for the next period, cancel at least 24 hours before your renewal date.

6.5 Removing the app from your phone does not cancel your subscription. Deleting your Avanti account does cancel a subscription that renews, so you are not charged again. Deleting your account also ends your access straight away, including for a period you have already paid for. If you want to keep your access to the end of that period, cancel instead and leave your account in place.

6.6 A single payment does not renew, so there is nothing to cancel.

7. What happens after you cancel

7.1 Cancelling stops the next renewal. You are not charged again.

7.2 You keep access to every lesson until the end of the period you have already paid for.

7.3 After that date your subscription ends. Free lessons stay open to you. Your account, your decision profile and your gems stay as they are.

7.4 We do not refund the unused part of a period when you cancel or when you delete your account. There are three exceptions: the money-back guarantee in section 8, the refunds promised in sections 11 and 15 of our Terms of Service (for example if we close Avanti), and any refund the law gives you a right to.

7.5 You can subscribe again at any time at the price shown on the checkout page then.

8. The 30-day money-back guarantee

8.1 If you are not happy with your first purchase, ask us within 30 days of the day you paid and we will refund that payment in full.

8.2 The guarantee covers your first Avanti purchase only, whichever plan you chose and whichever page you bought on. It does not cover renewals or a later purchase.

8.3 To ask for a refund, email support@tryavanti.io from the email address on your account and say that you want a refund under the guarantee. You do not have to give a reason.

8.4 We send the refund to the payment method you paid with, normally within 10 working days of your request. Your bank or card company may take a few more days to show it.

8.5 When we make the refund, your subscription ends and your access to paid lessons stops.

8.6 Each person may use the guarantee once.

9. Your legal rights

9.1 The guarantee is in addition to your legal rights. It does not replace or limit them.

9.2 If you live in the United Kingdom or the European Union, the law gives you 14 days from the day you buy to change your mind about most online purchases. When you buy, you ask us to start your access straight away, and you agree that this right may end early for the part of the service already supplied at your request. Our 30-day guarantee is in addition to this right. It is longer and returns your first payment in full.

9.3 If Avanti is faulty or not as described, you may have a legal right to a repair or to some or all of your money back, whenever you bought. See section 13 of our Terms of Service.

10. Refunds outside the guarantee

10.1 Outside the guarantee we do not normally give refunds for periods that have started, including renewals.

10.2 Write to us if you think you were charged by mistake, charged twice, or charged after you cancelled. We will look into it and refund any payment taken in error.

10.3 If you have a problem with a charge, please contact us before you dispute it with your bank. We can usually sort it out more quickly.

10.4 Any other refund is at our discretion. We always give a refund where the law requires one.

11. Prices in different countries

11.1 People in some countries may be offered different plans and prices, in their own currency, on separate pages of the Avanti website.

11.2 The price you pay is the price shown on the page where you buy. A price offered on one page cannot be claimed on another.

11.3 A price for a particular country is for people who live in that country and pay with a payment method from that country. If you paid a country price that you were not entitled to, we may ask you to pay the difference, or we may refund you and cancel your subscription.

11.4 If your card is in a different currency from the price, your bank sets the exchange rate and may add its own fee. We do not control either.

11.5 Whichever page you buy on, you get the same access to the app.

12. Changes to prices and plans

12.1 We may change our prices and plans. A change does not affect a period you have already paid for.

12.2 If the price of your subscription is going to rise, we will email you at least 30 days before the renewal at which the new price would apply, so that you can cancel if you do not want to continue.

13. Access given without payment

13.1 If we give you access without payment, for example as a gift or through a code, it runs until the date shown in the app under Settings, then Manage subscription. It does not renew, there is nothing to cancel and there is nothing to refund.

14. Contact us

Email support@tryavanti.io. Please write from the email address on your account and include the date and amount of the charge you are asking about. Do not send your card number.

Blue Fountain Interactive Ltd 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ, United Kingdom